Details
Returns & Guarantee
We would rather have the piece back than have you stuck with it. The only things we cannot take back are the ones that were made for one specific person.
Thirty days
Send any stock piece back within thirty days of delivery, for any reason or none, and we refund it in full once it arrives. It needs to come back in a condition we could sell it in. Return shipping is yours unless the piece was wrong or faulty, in which case it is ours.
What we cannot take back
Personalized and engraved pieces, and custom commissions, are not returnable once cutting has started — they are not sellable to anyone else. This is exactly why nothing gets cut until you have approved a written drawing and a spelling confirmation.
If we made a mistake against the approved drawing, that is ours and we will rebuild it.
The repair guarantee
We repair anything we have ever made, for as long as we are making trains, for the cost of shipping it back to you. Wheels, axles, couplers, glue joints, refinishing — all of it.
It applies however old the piece is and whoever bought it, including trains that arrived secondhand. Send it in and tell us what happened.
Questions about any of this? Ask us directly.